terms & conditions
Welcome to T.One Universal Trading LLC (hereinafter referred to as “the Company”). These terms and conditions (hereinafter referred to as “the terms”) govern your use of the Company’s services and products, including kitchen and wardrobe design, production, and installation services (hereinafter referred to as “the Services”). By accessing or using the Services, you agree to be bound by these terms. If you do not agree to these terms, please do not use the Services.
Ownership and Intellectual Property: The Company is the owner or licensee of all intellectual property rights, including but not limited to trademarks, logos, designs, and copyrights, relating to the Services. You acknowledge that you do not acquire any ownership rights by using the Services.
Orders and Payments: To place an order for the Services, you must provide accurate and complete information about your requirements, including measurements, materials, and finishes. You agree to pay the agreed-upon price for the Services, including any applicable taxes and fees. Payments must be made in the manner specified by the Company, and any failure to pay may result in the cancellation of the order.
Delivery and Installation. The Company will provide an estimated delivery and installation timeline for the Services. However, such estimates are not guaranteed, and the Company is not responsible for any delays or damages caused by such delays. The Services will be delivered and installed at the address specified by you, and you are responsible for ensuring that the site is ready for installation.
Warranties and Disclaimers: The Company warrants that the Services will be performed in a professional and workmanlike manner and in accordance with industry standards. However, the Company makes no other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company is not responsible for any damages caused by misuse, abuse, or improper maintenance of the Services.
Limitation of Liability: To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the Services, whether or not the Company has been advised of the possibility of such damages. The total liability of the Company for any and all claims arising out of or in connection with the Services will not exceed the amount paid by you for the Services.
Governing Law and Jurisdiction: These terms and the provision of the Services will be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms or the provision of the Services will be subject to the exclusive jurisdiction of the courts of Dubai.
Amendments and Termination: The Company may amend these terms at any time by posting the amended terms on its website. Your continued use of the Services after any such amendments will constitute your acceptance of the amended terms. The Company may terminate the provision of the Services at any time without notice.
Entire Agreement: These terms constitute the entire agreement between you and the Company regarding the provision of the Services and supersede all prior agreements and understandings, whether written or oral. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
By using the Services, you acknowledge that you have read and understood these terms and agree to be bound by them.
Welcome to T.One Universal Trading LLC’s social media promotion (hereinafter referred to as “the promotion”). These terms and conditions (hereinafter referred to as “the terms”) govern your participation in the promotion. By participating in the promotion, you agree to be bound by these terms. If you do not agree to these terms, please do not participate in the promotion.
Eligibility: The promotion is open to residents of the United Arab Emirates who are 18 years of age or older at the time of participation. Employees, agents, and representatives of T.One Universal Trading LLC and their respective affiliates, subsidiaries, advertising and promotion agencies, and immediate family members are not eligible to participate in the promotion.
Publicity: By participating in the promotion, you grant T.One Universal Trading LLC the right to use your name, likeness, and entry for promotional and marketing purposes, including but not limited to posting on social media platforms and the Company’s website.
Disclaimer: T.One Universal Trading LLC is not responsible for any technical malfunctions, failures, or delays in entry submissions, winner notifications, or prize deliveries. The Company reserves the right to cancel, modify, or suspend the promotion at any time without notice.
Governing Law and Jurisdiction: These terms and the promotion will be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms or the promotion will be subject to the exclusive jurisdiction of the courts of Dubai.
By participating in the promotion, you acknowledge that you have read and understood these terms and agree to be bound by them.
Warranty Terms & Conditions
Keller Keukens B.V. provides a 5-year full warranty covering the quality of the kitchen units and elements manufactured and supplied by Keller. The warranty takes effect from the date of delivery to the dealer.
The warranty period of 5 years applies to normal domestic usage, subject to the proper care and maintenance of the kitchen units and elements. For non-domestic usage, the warranty period is 1 year.
The warranty period on the kitchen units and elements is not extended when works have been carried out under the warranty and/or for units and elements supplied as replacements.
Submitting a report for service
Defects or flaws in the kitchen units must be reported to the dealer within four working weeks by sending an e-mail to [email protected]. Reports must be accompanied by the order number and a clear photo(s) of the problem.
Contents and scope of the warranty
Keller Keukens issues its warranty to the Keller dealer making the sale. The warranty means that in the event of any flaws in the finish quality or proper performance of the item, the defective part will be repaired or replaced, at the discretion of Keller Keukens B.V., within a reasonable period of time by original or equivalent parts/equipment. The cost for doing so, including transport and call-out charges, will be borne by Keller Keukens. Assembly, travel and/or follow-up costs for the dealer to provide the service to the customer are not covered by the warranty.
The warranty will not apply if
A. The kitchen units and elements are damaged by third parties during transport or assembly.
B. The kitchen units and elements are not installed professionally.
C. Changes are made to the kitchen in which no original parts are used.
The warranty does not cover
A. Any materials not produced by Keller and materials supplied by third parties, such as kitchen appliances, worktops, tapware, accessories and tiles. For these items, the warranty of the individual manufacturer applies.
B. Damage resulting from:
▪ External forces, such as damage caused during transport after delivery by Keller or damage resulting
from knocks or bumps.
▪ Careless usage or maintenance.
▪ The use of abrasives and/or aggressive cleaning agents on the kitchen units.
▪ Normal wear and tear.
▪ Ageing and discolouration caused by the effects of smoke, light and sunlight.
▪ Defects caused by too great a load being placed on the kitchen units.
▪ Occurrence of heat in excess of the AMK norm of 70 degrees Celsius for cooking and baking appliances
▪ Excessive humidity/vapour. This might include leaks caused by the unprofessional installation of
pipework or not adhering to our cleaning instructions.
▪ Excessive vapour action caused by appliances, such as kettles and coffee machines, or by open
dishwashers or ovens.
▪ Damage caused by defective pipework (gas, water, electricity).
▪ Damage caused by poorly functioning, improperly installed or incorrectly operated equipment.
▪ Extreme changes in humidity, a relative humidity percentage that is persistently higher or lower than 45
to 70% in the space and/or surrounding area in question, or insufficient ventilation.
A. The fronts of units may warp as a result of insufficient ventilation, incorrect installation, defrosting water or trailing
power leads to the refrigerator or freezer. Warping permitted to factory standards is 2.5 mm/m1.
B. Across the wide range of raw materials used, colour, décor, and structure are matched as closely as possible. This means that 100% colour-matching is not technically feasible. Consequently, colour differences are unavoidable and claims against the warranty on these grounds are not possible.
C. Keller makes every attempt at all times to keep its products current and to continue improving them. Changes may be made to materials, finishes, and dimensions in order to ensure technical progress.
D. Where appropriate, Keller Keukens may decide to return the original part in question for quality improvement.
Keller arranges any deliveries and returns with the Keller dealer.